Frequently Asked Questions

Embroidery digitizing is the way toward changing over existing work of art like an organization logo or group image into a fasten document that a embroidery machine can sew on an article of clothing. Before any plan can be weaved, it must be digitized. Digitizing is an unpredictable procedure that is both workmanship and science.

If you take embroidery as sewing then Sorry but our services are all about digitizing and does not include embroidery (sewing). That basically is, we take your artwork and convert it into a digital file in a special format (DST, PES, etc.), then send it back to you via email, you then take it or forward it to a local embroidery shop or embroiderer to do the actual sewing.

If you want to hear truth then we would say it is time consuming and not cost effective, we would rather focus on the quality of digitizing. We do suggest that you always sew your own sample before going into production. It means, if there are any problems in our work when you sew, we will work with you until it went right, or you can have your money back. Our customers's satisfaction is our priority.

3D embroidery is also known as puff embroidery or 3D puff embroidery. It is a special method of embroidery that makes the design "puff-up", or "raised", thus it is more three dimensional. Unlike normal embroidery, 3D puff design sews on top of a 2mm or 3mm thick foam making the puff effect. And yes we are offering this service.

One thing you should understand is that, 3D embroidery needs to be digitized differently than the normal embroidery, or the machine won't recognize the command to "jump" over the foam; more importantly, the stitch density for 3D embroidery is much bigger (about twice as dense as normal one.

Its totally depends on how "smart" your software is, but you can always try and let us know if it does not work. Keep in mind that major size change is not recommended, we may need to adjust quite a few design properties, including density, stitch type, minimum and maximum stitch length, underlaying stitches, pull compensation, etc.

When we digitize a design, we usually take into consideration a few factors, including the placement of that logo or design (chest? finished caps?) fabric type etc. You can always try the same design on different fabrics, and of course a left chest design will work on right chest too, but if you use a chest logo onto a finished cap, it may not work, it may need many adjustments to design properties such as density, pull compensation and sewing sequence.

Unfortunately, we won't have a preview until we actually finish digitizing your logo so we can generate a digital preview. For your confidence and satisfaction, please take a look at our online gallery to see what we are capable of doing and what you can expect from us. If there are any problems in our work when you sew, we will work with you until it is right.

The answer is Yes and No. Let us explain. If you find any problems with our digitizing, or rooms to improve the quality, we will work with you until it is right, without extra charge. However, if for some reason you need to make some major change to size, or change the artwork, then we may need to charge a fee accordingly depending on what changes you required.

Yes its kind of our slogan that "customer's satisfaction is our priority". If there are any problems with our digitizing, or rooms to improve the quality, just let us know and we will work with you until it is right. If we can't make it work, you can have your money back. This is our satisfaction guarantee, it is our obligation to make you and your customer happy - if you are not happy, we are not happy.

Actually we utilize the PayPal service for receiving payments from our customers, it is safe (one of the best payment process services), easy (just click-click) and convenient (just use a credit card, you don't need to have a PayPal account.

PayPal is Our preferred method for receiving payments, but if for some reason you just can't use the PayPal service (this sometimes do happen to some customers), let us know and we could consider accepting checks (returned customers only).

Generly our turnaround time is 12 - 24 hours for most logos on week days. If a design is more complicated, or if we have a heavy workload, or if you place the order over the weekend, it may take longer. If your order is more urgent, please feel free to let us know and we will do our best to accommodate your special need.

Yes we do offer professional Vector Artwork services.